Promoting a culture of excellent customer service whilst effectively managing appropriate internal controls and procedures
These roles often require the post-holder to develop a detailed understanding of the objectives, financial transactions and business areas of their department. They will apply this knowledge to their expertise in financial processes to ensure operations are able to respond to different needs while maintaining a level of commonality through standard guidelines, frameworks, processes and tools. This role supports the delivery of key financial process that ensure the department can continue operational delivery.
HEOs are expected to:
May be suitable for staff with the required skills and/or experience from within or outside Finance
Recommended:
Promoting a culture of excellent customer service whilst effectively managing appropriate internal controls and procedures
Monitoring performance against service level agreements and targets
Becoming an expert in their own work area, providing advice to business units on financial processes
Supporting the ongoing provision of transaction processing services, including Accounts Payable, Accounts Receivable and Cash Management
Responsibility for the accuracy and integrity of data in the finance system
Assessing the impact of and providing advice on all relevant change proposals that relate to their area; supporting process changes making sure that BAU is maintained
Forming collaborative relationships with clients to identify opportunities for improvements
Overseeing audit requests and providing prompt responses to PQs and FOIs
For details of Behaviours read the Success Profiles guidance on GOV.UK.
Managing a Quality Service
Communicating and Influencing
Working Together
Delivering at Pace
Making Effective Decisions
Ability to communicate effectively (written and verbally) with staff and stakeholders at all levels
Good organisational skills and a proven ability to plan and manage competing priorities
Ability to work as part of a team and independently when needed.
Ability to work flexibly to respond to priorities
Motivation to get the best out of processes and services
Key for Levels of Professional Skills
A = Awareness
W = Working
| Professional Skills | Level | Learning Resources |
|---|---|---|
| Communication Skills | W | |
| Oral and Written Presentation Skills | W | |
| Understanding of Government Accounts | A | |
| Data Analysis and Interpretation | W | |
| Basic Finance Skills | W | |
| Excel Skills | W |
Recommended
Details of how to gain a finance qualification through an apprenticeship can be found here:
This role may be suitable for:
Other finance HEOs with the required numeracy and data analysis skills
This role may be suitable for EOs on promotion and HEOs with the required numeracy and data analysis skills, an interest in financial operations and who are considering joining the Finance Function.
Staff in this role typically move into Finance Operations HEO roles or other areas of finance as an HEO, or on promotion to a SEO role.
At this level the experience gained can support effective progression in any finance discipline.